Email Answering Hundreds of orders, queries, and complaints are enough to bring even the coolest and most organised company and entrepreneur to the brink of madness. That's because no one can do everything alone, much more do them alone...

A highly divisive example of outsourcing is the shipping overseas of call-centre operations. This has been used by some banks and retailers who use cheaper labour abroad to deliver their services. In many cases it has proved to be an emotive subject, with a major...

Outsourcing is used by businesses to realise cost savings and increase flexibility. It is the contracting out of functions, tasks, or services by an organisation and can often involve replacing a core workforce with part-time or contract workers. Originally,...

Business owners are constantly seeking new ways to improve and grow their business and outsourcing is a concept that has helped them in reducing their operational costs while increasing their bottom line. Here are three prominent books that will further help senior...