Email Answering

Hundreds of orders, queries, and complaints are enough to bring even the coolest and most organised company and entrepreneur to the brink of madness. That’s because no one can do everything alone, much more do them alone EFFICIENTLY at the SAME TIME. This is just impossible.

 “Well, I can multitask,” you might argue.

 Yes indeed, you can but for how long? And perhaps, you’ve heard experts say that multitasking is never good for your brain and your health. Or have you ever heard of a successful entrepreneur doing things all by himself?

 All successful businesses have always got a team working behind the scenes and making sure the business machine is working properly and efficiently. This team includes the smallest bolt to the biggest part of the machinery. In other words, they consist of the office cleaner to the CEO. Nothing is insignificant but each one has an important role to play.

The Smallest Bolt

Answering emails can be considered as one of the smallest bolts in the day-to-day operation of your business. However, smallest does not mean insignificant because if that bolt goes missing, it will greatly affect how the business machine will work. Thus, you have to make sure it is tightly in place.

However the reality is that the always urgent emails can not be ignored and answering them is incredibly time consuming.  They quickly become distracting from less urgent but more important business tasks.  Also employing additional local staff can be expensive.

There will always be some emails that will need management attention eg. Business enquires, complex disputes requiring discretion, future stock enquires.  However up to 80% of emails cover subjects like: User mis-operation, ‘Have you received my order?’  Payment issues  ‘Where is my stuff?’ and ‘Returns and Refunds?’  So First level  email response can effectively and efficiently outsourced which will greatly reduce the Management Burdon and overhead.

We Have Your Back

We understand how businesses work and we want to be your partners in your journey to success. After all, your business success is our goal

Unlike the traditional service provider, however, we are an outsourcing service provider. But therein lies the difference because the dedication, efficiency, and expertise we provide are the same. In fact, it can even be better because you have access to the best talents around the world. Those experts will help you answer customer service emails making sure that no letter is overlooked or unanswered

Here are other benefits you can have when you partner with us:

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CUSTOMISED SOLUTION

We understand that there isn’t such thing as a one-size-fits-all solution. Depending on your need, we can give you a dedicated VA or a team to understand your needs and take care of your customer service emails. Our team can also access back-end systems like Order status and Courier tracking databases

LESS STRESS AND DISTRACTIONS

That person or team can answer most of the customer-related concerns your business will encounter.  Our goal is to take most of the stress and distraction off your shoulder. Consequently, you’ll be able to focus more on growing your business.

MULTI-SKILLED EXPERTS

You won’t need to spend a lot of time training our experienced people.  After a short time to become familiar with how your business works, you can confidently leave the tasks to them. But there’s more good news – Our team members are also multi-skilled. In other words, they can help you more than just answering emails.

LOW MAINTENANCE COSTS

Since your virtual assistant or customer service team work remotely, you don’t need to invest in a bigger office space or new equipment

With all the benefits it can bring to your business, imagine what will happen if you don’t pay attention to all of them.

So what are you waiting for? Stop sweating the small stuff and let us do it for you.

Call us NOW so we can discuss what you need and we will help you find a solution for them.